Black Hawk Polishing Service Agreement
By booking or using Black Hawk Polishing, you (“Client” or “You”) agree to the following terms and conditions, which constitute a legal agreement between you and Black Hawk Polishing (“Contractor”, “We”, “Us”, or “Our”).
Cancellation Policy
- 48+ hours notice: No fee
- 24-48 hours notice: $50 fee
- Less than 24 hours notice: $100 fee
- No call/No show: Full service amount charged up to $250
- Client not present or vehicle unable to be detailed upon arrival: Full service amount charged up to $250
- Black Hawk Polishing reserves the right to cancel or reschedule based on staffing, traffic, weather, or equipment issues. Gift certificate appointments follow the same cancellation policy.
Late Arrival
Black Hawk Polishing reserves the right to arrive up to 120 minutes late. Sometimes job schedules are tight and we may need to push your appointment back a bit. Traffic can also have an impact on arrival times. We ask that you be patient with our arrival.
Vehicle Access, Operation & Service Quality
When booking our services, you agree to provide Black Hawk Polishing personnel with access and keys to your vehicle to perform auto-related services such as detailing, ceramic coating, and other cosmetic enhancement services. Black Hawk Polishing endeavors to perform services to a high standard, aiming for a clean, damage-free exterior. Any concerns must be communicated within 24 hours of service completion. Black Hawk Polishing is not liable for concerns raised thereafter or if you do not participate in the final inspection.
Accidents, Pre-Existing Conditions & Limitation Of Liability
Black Hawk Polishing will document pre-existing damage but is not liable for pre-existing conditions. If damage occurs under Black Hawk Polishing’s care, you will be notified. Black Hawk Polishing provides no guarantees or warranties. Our maximum liability is limited to the amount you paid for the service giving rise to the claim. Black Hawk Polishing is not liable for any indirect, incidental, special, consequential, or punitive damages.
Fees, Service Terms & Payment
The fee for our services is the “Total Cost” indicated when you book online. If the job exceeds the estimate by over 20%, additional fees will be confirmed with you. Payment is due upon completion via Check, Venmo, or Cash. Late payments incur a 10% fee plus 0.5% daily interest until paid. You agree to pay Black Hawk Polishing’s collection costs if applicable.
Safety
You must disclose any harmful substances in the vehicle prior to detailing. You are responsible for any health/safety issues arising from your vehicle.
Feedback, Termination & Governing Law
We welcome your feedback at [email protected]. By booking our services, you agree that Black Hawk Polishing may use pictures of your vehicle for marketing purposes unless you object in writing. This agreement is governed by Utah law.
By booking and using Black Hawk Polishing’s services, you certify that you are authorized to agree to these terms on behalf of the vehicle’s legal owner and are 18+ years of age. You agree to indemnify and hold Black Hawk Polishing harmless from any claims or damages arising from your lack of authority to enter into this agreement.
Mandatory Gratuity Fee
If the Client does not show up for the final quality control check and inspection at the end of the job, a mandatory gratuity fee of 10% of the total service cost will be added to the invoice. This fee is non-negotiable if you are not able to go over the vehicle with the technician at the end of the job.
I Understand That
- Black Hawk Polishing does not guarantee any specific outcomes or results with our work.
- Your payment to Black Hawk Polishing is expressly for the dedicated service time on your vehicle, not tied to the attainment of any specific outcome or result.
- Black Hawk Polishing limits its liability to the total dollar amount of each job.
- If the job takes 20% longer than anticipated we reserve the right to charge an extra dirty fee totaling $50 per every half hour on top of the total cost at the discretion of Black Hawk Polishing employees (We will ask you before proceeding with extra charge).
- All Sales Are Final.